It's may occurring one of these problems:
- Non-existing e-mail;
- Incorrect password;
- Expired TRIAL account;
- Blocked account;
- Inactive user;
I'm trying to access Samba Videos, but there's an undesirable slowness. What should I do?
If all minimum requirements are being met, we'll cleanup your browser cache. To do this, perform the steps following::
1 - Open the browser and hold CTRL+Shift+Del.
2 - Select the option Clean Browsing Data.
3 - After cleaning, close the browser window.
4 - Open the browser, access Samba Videos website again, and check if it's still slow.
It's may necessary to test the connection with our servers. To do this, you need to access the Command Prompt and run a MTR, Traceroute and Ping test to the following addresses. Watch the video below:
1 - sambavideos.sambatech.com
Step by step
Access the Command Prompt and run the following test.
Operating System - Windows
- MTR: pathping sambavideos.sambatech.com
- Traceroute: tracert sambavideos.sambatech.com
- Ping: ping -n 50 sambavideos.sambatech.com
Operating System - Linux
- MTR: mtr --report -c 50 sambavideos.sambatech.com
- Traceroute: traceroute sambavideos.sambatech.com
- Ping: ping -c 50 sambavideos.sambatech.com
Operating System - Mac
Access this tutorial to run all tests in Mac.
Check the result
After running all tests, check with your IT Team if there's any package loss in any access route to our servers. If yes, please contact you Telecom service provider and check if there's any intermittency on communication routes.
Samba Tech Support Center
After running all test, if it's necessary, open a ticket at our Support Center, attach the performed tests, and let us know your IP address. You can find out your IP address clicking here. We'll run a reverse test using the informed IP, checking the communication route from our server to you network.